Providing personalized product support
You’ll have a dedicated Patient Support Manager (PSM) who will get you the answers you need or connect you to someone who can.
Mark
OnePath Patient
Support Manager
Get to Know OnePath
At OnePath, we understand that living with a chronic condition looks different for everyone. That’s why we’re dedicated to supporting you in ways that fit your specific needs.
Mark
OnePath Patient
Support Manager
What is OnePath?
When you’re prescribed a Takeda treatment, OnePath is here for you. Our goal is to make your treatment journey a little easier. Some of the ways we can help you include:
Working with you to help manage costs
We’ll help you understand your financial assistance options and out-of-pocket costs. We can also direct you to programs that may help you save on your prescribed Takeda treatment.
Helping you understand your insurance
Not sure what’s covered and what’s not? Our experts can walk you through the insurance process step by step and review your options.
Getting your medication to you
Depending on your prescribed Takeda treatment, we can work with your specialty pharmacy or site of care to help arrange for delivery of your medication.
Connecting you to educational resources
OnePath specialists are here to help answer questions about your prescribed Takeda treatment and your condition.
Support that’s tailored to you
Select your condition to find out how OnePath specialists can help support your Takeda therapy needs throughout treatment.
Meet our support specialists
After you join OnePath, you’ll be connected with a OnePath specialist. Their job is to address your questions and concerns and help determine next steps when it comes to your prescribed Takeda treatment.
Patient Support Managers (PSMs)
Your Patient Support Manager (PSM) will:
- Work with your insurance provider to help you receive your treatment
- Enroll you in the OnePath Co-Pay Assistance Program, if you qualify*
- Continue to help support you throughout your Takeda treatment, even after you have started on therapy
Other OnePath specialists
You may connect with other OnePath specialists if needed. They can:
- Walk you through the insurance process step by step and help you understand what’s covered, what’s not, and what to do next
- Answer your questions about your Takeda treatment
- Connect you to information and resources to help you throughout treatment
*To be eligible, you must be enrolled in OnePath and have commercial insurance. Other terms and conditions apply. Call OnePath for more details.
If English is not your preferred language, let us know. We can communicate with you over the phone using a translation service.
What to expect
See below for what you can expect once you enroll in OnePath.
Receive your OnePath welcome call
Shortly after enrollment, your dedicated PSM will call you to:
- Introduce themselves and review OnePath services
- Explain the steps to getting started on treatment and let you know when you should receive the next call
- Tell you how to log in to the OnePath Mobile App and Portal once you receive your activation code
Learn about your insurance and financial assistance options
Next, OnePath will call you to review your insurance and financial options. OnePath will:
- Help you understand your insurance coverage and answer your questions
- Provide information about options that may help cover your prescribed Takeda treatment costs, such as the OnePath Co-Pay Assistance Program*
Prepare for treatment
OnePath can help you prepare for treatment by:
- Working with your insurance provider and specialty pharmacy to help you receive your Takeda treatment
- Scheduling training to teach you or a caregiver how to infuse or inject your treatment (depending on your medication), if approved by your healthcare provider
- Setting up home nursing services (depending on your medication), if approved by your healthcare provider
Get ongoing support and more
Once you’ve started treatment, OnePath will continue to support you and can:
- Help resolve insurance coverage issues; for example, if you lose coverage or change insurance providers
- Help you continue to have access to your treatment while traveling
- Provide information about patient advocacy groups and events
No matter what your treatment journey looks like, OnePath will keep you updated every step of the way.
Meet our support specialists
After you join OnePath, you’ll be connected with dedicated OnePath specialists who can assist you throughout your prescribed Takeda treatment.
Onboarding and Access Specialist (OAS)
Your main contact during the first 6-12 months of treatment is your Onboarding and Access Specialist (OAS). Your OAS is a local OnePath resource who will meet with you virtually, or in person at your home or another convenient location. Your OAS is here to:
- Help you get started on your Takeda treatment
- Walk you through the insurance process step by step
- Provide information about options that may help cover your Takeda treatment costs
- Work with your insurance provider and specialty pharmacy to help ensure that you receive your Takeda treatment
- Help you understand your condition
- Answer your questions about your Takeda treatment
Patient Support Managers
(PSMs)
Your Patient Support Manager (PSM) will:
- Address your questions and concerns and help determine next steps
- Enroll you in the OnePath Co-Pay Assistance Program, if you qualify*
- Arrange for a trained nursing professional to teach you or a caregiver how to inject your Takeda treatment, if requested by your healthcare provider
- Continue to help support you throughout your Takeda treatment, even after you have started on therapy
- Direct you to community support resources and advocacy organizations
*To be eligible, you must be enrolled in OnePath and have commercial insurance. Other terms and conditions apply. Call OnePath for more details.
If English is not your preferred language, let us know. We can communicate with you over the phone using a translation service.
What to expect
See below for what you can expect once you enroll in OnePath.
Receive your OnePath welcome call
Shortly after enrollment, your dedicated PSM will call you to:
- Introduce themselves and review OnePath services
- Explain the steps to getting started on treatment and let you know when you should receive the next call
- Tell you how to log in to the OnePath Mobile App and Portal once you receive your activation code
- Provide you the name of your Onboarding and Access Specialist (OAS), who will contact you shortly
Learn about your insurance and financial assistance options
Next, your PSM or OAS will call you to review your insurance and financial options. OnePath will:
- Help you understand your insurance coverage and answer your questions
- Provide information about options that may help cover your Takeda treatment costs, such as the OnePath Co-Pay Assistance Program*
Prepare for treatment
OnePath can help you prepare for treatment by:
- Working with your insurance provider and specialty pharmacy to help you receive your Takeda treatment
- Scheduling training to teach you or a caregiver how to inject your treatment, if requested by your healthcare provider
Get ongoing support and more
Once you’ve started treatment, OnePath will continue to support you and can:
- Help resolve insurance coverage issues; for example, if you lose coverage or change insurance providers
- Help you continue to have access to your treatment while traveling
- Provide information about patient and caregiver advocacy groups and events
No matter what your treatment journey looks like, OnePath will keep you updated every step of the way.
Meet our support specialists
After you join OnePath, you’ll be connected with dedicated OnePath specialists who can assist you throughout your prescribed Takeda treatment.
Patient Support Managers (PSMs)
When you enroll in OnePath, your Patient Support Manager (PSM) is your go-to person. Your PSM will address your questions and concerns and help determine next steps. They can also:
- Work with your insurance provider, specialty pharmacy, and site of care to help you receive your Takeda treatment (depending on your medication)
- Enroll you in the OnePath Co-Pay Assistance Program, if you qualify*
- Arrange for a trained nursing professional to teach you or a caregiver how to infuse your Takeda treatment at home, if requested by your healthcare provider
- Connect you with other dedicated OnePath specialists as needed
- Continue to help support you throughout your Takeda treatment, even after you have started on therapy
- Direct you to community support resources and advocacy organizations
Patient Access Managers
(PAMs)
Your Patient Access Manager (PAM) is an insurance expert. Your PAM can:
- Walk you through the insurance process step by step
- Help you understand what’s covered, what’s not, and what to do next
- Provide information about options that may help cover your Takeda treatment costs
Clinical Educators (CEs)
Your Clinical Educator (CE) is a trained nursing professional who can provide you or your caregiver with health education support. Your CE can:
- Help you understand your condition
- Answer your questions about your Takeda treatment
- Go over the steps to infuse your Takeda treatment (depending on your medication)
*To be eligible, you must be enrolled in OnePath and have commercial insurance. Other terms and conditions apply. Call OnePath for more details.
If English is not your preferred language, let us know. We can communicate with you over the phone using a translation service.
What to expect
See below for what you can expect once you enroll in OnePath.
Receive your OnePath welcome call
Shortly after enrollment, your dedicated PSM will call you to:
- Introduce themselves and review OnePath services
- Explain the steps to getting started on treatment and let you know when you should receive the next call
- Tell you how to log in to the OnePath Mobile App and Portal once you receive your activation code
Learn about your insurance and financial assistance options
Next, OnePath will call you to review your insurance and financial options. OnePath will:
- Help you understand your insurance coverage and answer your questions
- Provide information about options that may help cover your Takeda treatment costs, such as the OnePath Co-Pay Assistance Program*
Prepare for treatment
OnePath can help you prepare for treatment by:
- Working with your insurance provider and specialty pharmacy to help you receive your Takeda treatment
- Assisting with setting up infusion appointments at the site of care
- Working with the specialty pharmacy and site of care to make sure the medicine is delivered on time
- Scheduling training to teach you or a caregiver to infuse your treatment (depending on your medication), if requested by your healthcare provider
- Helping with the transition to home infusion (depending on your medication), if approved by your healthcare provider
Get ongoing support and more
Once you’ve started treatment, OnePath will continue to support you and can:
- Help resolve insurance coverage issues; for example, if you lose coverage or change insurance providers
- Help you continue to have access to your treatment while traveling
- Provide information about patient advocacy groups and events
No matter what your treatment journey looks like, OnePath will keep you updated every step of the way.
Meet our support specialists
After you join OnePath, you’ll be connected with dedicated OnePath specialists who can assist you throughout your prescribed Takeda treatment.
Patient Support Managers (PSMs)
When you enroll in OnePath, your Patient Support Manager (PSM) is your go-to person. Your PSM will address your questions and concerns and help determine next steps. They can also:
- Work with your insurance provider, specialty pharmacy, and site of care to help you receive your Takeda treatment (depending on your medication)
- Enroll you in the OnePath Co-Pay Assistance Program, if you qualify*
- Arrange for a trained nursing professional to teach you or a caregiver how to infuse or inject your Takeda treatment at home, if requested by your healthcare provider
- Connect you with other dedicated OnePath specialists as needed
- Continue to help support you throughout your Takeda treatment, even after you have started on therapy
- Direct you to community support resources and advocacy organizations
Patient Access Managers
(PAMs)
Your Patient Access Manager (PAM) is an insurance expert. Your PAM can:
- Walk you through the insurance process step by step
- Help you understand what’s covered, what’s not, and what to do next
- Provide information about options that may help cover your Takeda treatment costs
Clinical Educators (CEs)
Your Clinical Educator (CE) is a trained nursing professional who can provide you or your caregiver with health education support. Your CE can:
- Help you understand your condition
- Answer your questions about your Takeda treatment
- Go over the steps to infuse or inject your Takeda treatment (depending on your medication)
*To be eligible, you must be enrolled in OnePath and have commercial insurance. Other terms and conditions apply. Call OnePath for more details.
If English is not your preferred language, let us know. We can communicate with you over the phone using a translation service.
What to expect
See below for what you can expect once you enroll in OnePath.
Receive your OnePath welcome call
Shortly after enrollment, your dedicated PSM will call you to:
- Introduce themselves and review OnePath services
- Explain the steps to getting started on treatment and let you know when you should receive the next call
- Tell you how to log in to the OnePath Mobile App and Portal once you receive your activation code
Learn about your insurance and financial assistance options
Next, OnePath will call you to review your insurance and financial options. OnePath will:
- Help you understand your insurance coverage and answer your questions
- Provide information about options that may help cover your prescribed Takeda treatment costs, such as the OnePath Co-Pay Assistance Program*
Prepare for treatment
OnePath can help you prepare for treatment by:
- Working with your insurance provider and specialty pharmacy to help you receive your Takeda treatment
- Assisting with setting up infusion appointments at the site of care (depending on your medication)
- Working with the specialty pharmacy and site of care to make sure the medicine is delivered on time, (depending on your medication)
- Scheduling infusion or injection training for you or a caregiver for your treatment (depending on your medication), if requested by your healthcare provider
- Helping with the transition to home infusion (depending on your medication), if approved by your healthcare provider
Get ongoing support and more
Once you’ve started treatment, OnePath will continue to support you and can:
- Help resolve insurance coverage issues; for example, if you lose coverage or change insurance providers
- Help you continue to have access to your treatment while traveling
- Provide information about patient advocacy groups and events
No matter what your treatment journey looks like, OnePath will keep you updated every step of the way.
Important
update: OnePath for PI is now Takeda Patient Support—
new name, same level of support
If you're enrolled in OnePath for PI, the product support services you receive will now be provided by Takeda Patient Support. At Takeda, we're committed to helping you get the answers, resources, and tools you need, and we want to assure you that you'll continue to have the same support services available to you. Here's what else you should know about this change:
- No action is required from you
- If you receive co-pay assistance, nothing has changed. Your Co-Pay Assistance Card remains the same
Meet our support specialists
After you join OnePath, you’ll be connected with dedicated OnePath specialists who can assist you throughout your prescribed Takeda treatment.
Patient Support Managers (PSMs)
When you enroll in OnePath, your Patient Support Manager (PSM) is your go-to person. Your PSM can address your questions and concerns and help determine next steps. They can also:
- Work with your insurance provider to help you receive your Takeda treatment
- Work with your specialty pharmacy and site of care
- Enroll you in the OnePath Co-Pay Assistance Program, if you qualify*
- Connect you with other dedicated OnePath specialists as needed
- Continue to help support you throughout your Takeda treatment, even after you have started on therapy
Patient Access Managers
(PAMs)
Your Patient Access Manager (PAM) is an insurance expert. Your PAM can:
- Walk you through the insurance process step by step
- Help you understand what’s covered, what’s not, and what to do next
- Provide information about options that may help cover your Takeda treatment costs
*To be eligible, you must be enrolled in OnePath and have commercial insurance. Other terms and conditions apply. Call OnePath for more details.
If English is not your preferred language, let us know. We can communicate with you over the phone using a translation service.
What to expect
See below for what you can expect once you enroll in OnePath.
Receive your OnePath welcome call
Shortly after enrollment, your dedicated PSM will call you to:
- Introduce themselves and review OnePath services
- Explain the steps to getting started on treatment and let you know when you should receive the next call
- Tell you how to log in to the OnePath Mobile App and Portal once you receive your activation code
Learn about your insurance and financial assistance options
Next, OnePath will call you to review your insurance and financial options. OnePath will:
- Help you understand your insurance coverage and answer your questions
- Provide information about options that may help cover your prescribed Takeda treatment costs, such as the OnePath Co-Pay Assistance Program*
Prepare for treatment
OnePath can help you prepare for treatment by:
- Working with your insurance provider and specialty pharmacy to help you receive your Takeda treatment
- Assisting with setting up infusion appointments at the site of care
- Working with the specialty pharmacy and site of care to make sure the medicine is delivered on time
Get ongoing support and more
Once you’ve started treatment, OnePath will continue to support you and can:
- Help resolve insurance coverage issues; for example, if you lose coverage or change insurance providers
- Help you continue to have access to your treatment while traveling
- Provide information about patient advocacy groups and events
No matter what your treatment journey looks like, OnePath will keep you updated every step of the way.
Meet our support specialists
After you join OnePath, you’ll be connected with dedicated OnePath specialists who can assist you throughout your prescribed Takeda treatment.
Patient Support Managers (PSMs)
When you enroll in OnePath, your Patient Support Manager (PSM) is your go-to person. Your PSM can address your questions and concerns and help determine next steps. They can also:
- Work with your insurance provider to help you receive your Takeda treatment
- Work with your specialty pharmacy and site of care
- Enroll you in the OnePath Co-Pay Assistance Program, if you qualify*
- Connect you with other dedicated OnePath specialists as needed
- Continue to help support you throughout your Takeda treatment, even after you have started on therapy
Patient Access Managers
(PAMs)
Your Patient Access Manager (PAM) is an insurance expert. Your PAM can:
- Walk you through the insurance process step by step
- Help you understand what’s covered, what’s not, and what to do next
- Provide information about options that may help cover your Takeda treatment costs
*To be eligible, you must be enrolled in OnePath and have commercial insurance. Other terms and conditions apply. Call OnePath for more details.
If English is not your preferred language, let us know. We can communicate with you over the phone using a translation service.
What to expect
See below for what you can expect once you enroll in OnePath.
Receive your OnePath welcome call
Shortly after enrollment, your dedicated PSM will call you to:
- Introduce themselves and review OnePath services
- Explain the steps to getting started on treatment and let you know when you should receive the next call
- Tell you how to log in to the OnePath Mobile App and Portal once you receive your activation code
Learn about your insurance and financial assistance options
Next, OnePath will call you to review your insurance and financial options. OnePath will:
- Help you understand your insurance coverage and answer your questions
- Provide information about options that may help cover your prescribed Takeda treatment costs, such as the OnePath Co-Pay Assistance Program*
Prepare for treatment
OnePath can help you prepare for treatment by:
- Working with your insurance provider and specialty pharmacy to help you receive your Takeda treatment
- Assisting with setting up infusion appointments at the site of care
- Working with the specialty pharmacy and site of care to make sure the medicine is delivered on time
- Helping with the transition to home infusion (depending on your medication), if requested by your healthcare provider
- Scheduling training to teach you or a caregiver how to infuse your treatment (depending on your medication), if approved by your healthcare provider
Get ongoing support and more
Once you’ve started treatment, OnePath will continue to support you and can:
- Help resolve insurance coverage issues; for example, if you lose coverage or change insurance providers
- Help you continue to have access to your treatment while traveling
- Provide information about patient advocacy groups and events
No matter what your treatment journey looks like, OnePath will keep you updated every step of the way.
Important update: OnePath for MMN is now Takeda Patient Support
Takeda is committed to meeting your specific needs to help make your treatment journey a little easier. So OnePath for MMN is now Takeda Patient Support. If you’re currently enrolled in co-pay assistance you will continue to have access to it. But now, you’ll also have access to a suite of services and support specialists who are here to answer your questions and get you the information you need.
If you're enrolled in OnePath, here's what you need to know about this change:
- No action is required from you
- If you receive co-pay assistance, nothing has changed. Your Co-Pay Assistance Card remains the same
- You now have access to a team of specialists who can:
Offer
insurance support by walking you through the insurance process and reviewing financial
assistance options
Work with
your specialty pharmacy to ship your medication to your site of care or home (depending on
your
treatment)
Provide
education about your prescribed Takeda treatment and MMN- Offer tips
and ongoing support when you need it
Need help with out-of-pocket treatment costs?
You may be eligible for assistance.
Learn about Eric’s OnePath experience when starting on treatment
Eric joined OnePath after he was prescribed Takeda treatment for hereditary angioedema (HAE). Find out how his OnePath Patient Support Manager (PSM), Alta, helped him get his medication.
Frequently asked questions
OnePath provides personalized product support to patients prescribed a Takeda treatment and their caregivers. We get to know you, understand who you are, and learn what’s most important to you. So we can focus on the type of product support you need. Your dedicated OnePath specialists are never more than a tap or a phone call away. Contact OnePath at 1-866-888-0660, Monday through Friday, 8:30 AM to 8:00 PM ET.
OnePath support is available Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-866-888-0660.
If you or someone you care for is prescribed a Takeda treatment, your OnePath Patient Support Manager (PSM) is your go-to person at OnePath. They can answer your questions or connect you to other OnePath specialists. Call us Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-866-888-0660.
Shortly after your welcome call with OnePath, you should receive an email with your access code and login information for the OnePath Mobile App and Portal. These tools can help you stay up to date, connect with OnePath, and track symptoms and health events (depending on your condition) in a secure and private Health Events Log.
Log in to the OnePath Portal or download the OnePath Mobile App using the buttons below:
If English is not your preferred language, let us know. We can communicate with you over the phone using a translation service. Call us Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-866-888-0660.
