OnePath Patient Support Manager

OnePath is

getting to know me. my dedicated partner. help accessing my medicine. service based on my needs.

After your doctor prescribes a Shire treatment and OnePath has made sure that you’re eligible, you’ll be introduced to your OnePath Patient Support Manager. This person will be your dedicated partner and work with you through every step of your treatment with Shire to make sure you have access to the medication you need. How? We’re incredibly resourceful and experienced, and we’ll work tirelessly to create a personalized product support plan that’s designed for you and your family’s needs.

To ensure you get your prescribed treatment, Patient Support Managers:


Work with you one-on-one

Fax machine

Send and receive faxes

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Wait on hold as long as necessary


Send emails, place calls and leave messages

Interlocking circles

Connect the right people and information


Wake up. Put patients first. Repeat.

OnePath Patient Support Manager

OnePath is

Help Navigating Insurance.

If you or a loved one are starting a new therapy, you may have some questions. Will your insurance cover it? What happens if it doesn’t? What if it only covers some of the cost? Don’t worry. Your Patient Support Manager can answer your insurance questions and will help guide you through the entire process.

The process starts with a thorough benefits investigation. Your Patient Support Manager will verify coverage and then explain your benefits to you. Should you have questions about your coverage and plan requirements, we’re here to help.

If your insurance changes at any point because of a new job, marriage or other life event, your Patient Support Manager will help ensure that it does not interrupt your treatment.

OnePath is

co-pay assistance for eligible patients.

Your Patient Support Manager will review your insurance coverage with you and find out whether you're eligible for the Co-Pay Assistance Program.* The OnePath Co-Pay Assistance Program helps eligible patients cover the expense of their co-pays.

Eligible patients with commercial insurance will be covered at 100%, up to the program maxium.

*Additional program restrictions and eligibility requirements apply. Not valid for prescriptions eligible to be reimbursed by Medicaid, Medicare, or other state or federal programs. Coverage of certain infusion charges does not apply for patients residing in MA, MI, MN, RI, and VT. Offer good only in the United States. Offer void where prohibited by law, taxed, or restricted. Participants not eligible for the program may be referred to other programs for financial assistance upon Patients’ consent. Shire reserves the right to rescind, revoke or amend this offer at any time without notice.

OnePath is

finding financial options.

If you need help managing your out of pocket treatment costs, your Patient Support Manager can give you information about financial options.

OnePath is

working with your pharmacy.

Some of Shire’s medications require special handling, and that’s where a specialty pharmacy comes in. Specialty pharmacies help coordinate many aspects of care for patients taking medications that have specialized handling, storage and distribution requirements.

Your OnePath Patient Support Manager can work with the appropriate specialty pharmacy or distributor and help facilitate shipment to you or the location where you receive treatment.

OnePath is

help with training.

Some of Shire’s medications can be self-administered by injection or infusion, and that requires special training from a healthcare professional. After you discuss it with your doctor, your Patient Support Manager can help arrange training from a nurse.* Your Patient Support Manager will help explain how the process works for your specific medication.

*Applies to certain products

Planning a trip?

Let your OnePath Patient Support Manager help take care of some of your important details, like making sure you have access to treatment while you’re traveling.

OnePath® assists with access to treatment when travelling

This website is full of helpful information, but talking with a real person

Contact OnePath® directly for additional information

Try us: 1-866-888-06601-866-888-0660

Monday through Friday, 8:30 a.m. to 8:00 p.m. ET

Or email us anytime