Frequently asked questions

Find answers to your important questions about OnePath, co-pay assistance, insurance support, and more.

Get to Know OnePath

OnePath provides personalized product support to patients prescribed a Takeda treatment and their caregivers. We get to know you, understand who you are, and learn what’s most important to you. So we can focus on the type of product support you need. Your dedicated OnePath specialists are never more than a tap or a phone call away. Contact OnePath at 1-866-888-0660, Monday through Friday, 8:30 AM to 8:00 PM ET.

OnePath support is available Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-866-888-0660.

If you or someone you care for is prescribed a Takeda treatment, your OnePath Patient Support Manager (PSM) is your go-to person at OnePath. They can answer your questions or connect you to other OnePath specialists. Call us Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-866-888-0660.

Shortly after your welcome call with OnePath, you should receive an email with your access code and login information for the OnePath Mobile App and Portal. These tools can help you stay up to date, connect with OnePath, and track symptoms and health events (depending on your condition) in a secure and private Health Events Log.

Log in to the OnePath Portal or download the OnePath Mobile App using the buttons below:

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If English is not your preferred language, let us know. We can communicate with you over the phone using a translation service. Call us Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-866-888-0660.

Financial Assistance

OnePath offers out-of-pocket co-pay costs for your prescribed Takeda treatment, if you’re eligible.* To be eligible for one of these programs, you must:

  1. Be prescribed a Takeda treatment for a condition it’s approved by the Food and Drug Administration (FDA) to treat. This is called an “approved indication.” Ask your healthcare provider if you’re not sure.

  2. Have commercial insurance. This includes Health Insurance Marketplace plans.

    • Commercial insurance does not include Medicare, Medicaid, Veterans Affairs (VA), or other federal or state health plans

  3. Be enrolled in OnePath.

See below for terms and conditions.

*IMPORTANT NOTICE: The OnePath Co-Pay Assistance Program (the Program) is not valid for prescriptions eligible to be reimbursed, in whole or in part, by Medicaid, Medicare (including Medicare Part D), Tricare, Medigap, VA, DoD, or other federal or state programs (including any medical or state prescription drug assistance programs). No claim for reimbursement of the out-of-pocket expense amount covered by the Program shall be submitted to any third party payer, whether public or private. The Program cannot be combined with any other rebate/coupon, free trial, or similar offer. Copayment assistance under the Program is not transferable. The Program only applies in the United States, including Puerto Rico and other U.S. territories, and does not apply where prohibited by law, taxed, or restricted. This does not constitute health insurance. Void where use is prohibited by your insurance provider. If your insurance situation changes you must notify the Program immediately at 1-866-888-0660. Coverage of certain administration charges will not apply for patients residing in states where it is prohibited by law. Takeda reserves the right to rescind, revoke, or amend the Program at any time without notice.

If you or someone you care for is prescribed a Takeda treatment, a OnePath insurance expert can help you choose a plan that’s right for you. Our experts can help you understand what’s covered, what’s not, and what to do next. Your Patient Support Manager (PSM) can connect you to an insurance specialist. Call us Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-866-888-0660.

If you or someone you care for is prescribed a Takeda treatment and have questions or concerns about a change in your insurance coverage, OnePath is here to help. OnePath insurance experts can help you find the answers you need. Your Patient Support Manager (PSM) can connect you to an insurance expert. Call us Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-866-888-0660.

If your insurance plan does not cover your prescribed Takeda treatment, a OnePath insurance expert can help you understand what’s covered and what’s not. Your Patient Support Manager (PSM) can connect you to an insurance expert. Call us Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-866-888-0660.

If you or someone you care for is prescribed a Takeda treatment and facing a loss of insurance, OnePath is here to help. OnePath insurance experts can help answer questions and provide information about options that may help cover your prescribed Takeda treatment costs. Your Patient Support Manager (PSM) can connect you to an insurance expert. Call us Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-866-888-0660.

As you get closer to age 65 and near retirement, there are many things to consider about your insurance coverage. OnePath insurance experts can help answer your questions. Your Patient Support Manager (PSM) can connect you to an insurance specialist. Call us Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-866-888-0660.

Information about insurance coverage options when you turn 65 can be found here.

Learn About My Condition

Call your OnePath Patient Support Manager (PSM) if you feel you need more training on taking your treatment. To connect with your PSM, call Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-866-888-0660.

OnePath specialists are here to help answer questions about your condition and your Takeda treatment plan. Your Patient Support Manager (PSM) can connect you with one of these specialists. Call us Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-866-888-0660. You should also speak with your healthcare provider if you have specific questions about your health.

If you’ll be traveling with your Takeda medication, your dedicated Patient Support Manager (PSM) can help you prepare. Call your PSM as early as possible, at least 2-3 weeks before your trip. Your PSM can:

  • Put you in touch with your specialty pharmacy to discuss your travel plans. Your SP can:
    • Work with you to have extra medication shipped to you before you travel
    • Have your medication shipped to your destination
    • Help locate a site of care if your treatment must be given to you by a trained healthcare provider

Below you’ll find more tips you may want to consider when planning to travel with your medication:

  • Tell your healthcare provider about your plans. Follow any instructions they may provide you
  • Make a list of hospitals along your travel route and near your destination. Be sure to include their contact information
  • Always keep your treatment and supplies with you (if applicable). This includes storing these items in your carry-on luggage. That way, you’ll be able to use your items at any time on the way to your destination. Also, they’ll be better protected against temperature changes, rough handling, or loss
  • Pack extra medication just in case you experience a travel delay
  • If you’ll be flying, call your airline before the trip. Ask if it would be possible to keep your medication refrigerated during your flight, if applicable
  • Call the Transportation Security Administration (TSA) at least 72 hours before traveling. It can let you know what to expect at security checkpoints and if there are any special instructions you’ll need to follow. You can call the TSA toll-free at 1-866-289-9673 or visit them online here
  • When going through security, carry a copy of a travel letter describing your condition and the need for your medication
  • Always wear a medical ID bracelet or carry a medical ID card with you
  • Make sure to have all medication, supplies, and medical devices clearly labeled

If you have questions, speak with your Patient Support Manager (PSM). To connect with your PSM, call us Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-866-888-0660.

About the OnePath App & Portal

There is no cost to download, install, and use the OnePath Mobile App.

Both the OnePath Mobile App and the Portal allow you to:

  • Update personal and insurance information
  • Track symptoms and health events (depending on your condition) in a secure and private Health Events Log. All the information that you record is synced to your account, no matter if an entry is made from the App or the Portal
  • Find resources and information related to your condition and treatment, and more

But there are some differences between these 2 resources:

  • The OnePath Mobile App is used on your mobile device. The Portal is accessed from a browser on your computer
  • With the App you can upload photos of new insurance cards directly to OnePath, and you can text or call OnePath

Yes, all of your information on the OnePath Mobile App is secure and encrypted. No personal information will be stored on your device. Keep in mind that mobile devices do allow you to store your login credentials for apps on the device. If you choose to store your login credentials, any person given access to your mobile device can also access your OnePath Mobile App account.

The OnePath Mobile App is a no-cost resource that allows you to:

  • Track how you’re feeling by logging symptoms or other health events (depending on your condition), and share the information with your healthcare provider
  • Stay organized by updating personal and insurance information
  • Upload photos of new insurance cards directly to OnePath
  • Connect with OnePath and your Patient Support Manager (PSM)
  • Find helpful resources for your condition and treatment

The latest version of the OnePath Mobile App is 2.0, launched in March 2020. It is compatible with Apple iOS 11 and up and Android 7 and up. Make sure you have the latest version to take advantage of its many features.

Your account setup can be completed here. You’ll be asked to enter your account activation code. The code should have been sent to you by email or regular mail. If you don’t have an activation code, call your Patient Support Manager (PSM) for help. You can reach them Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-866-888-0660.

Shortly after your welcome call with OnePath, you should receive an email with your access code and login information for the OnePath Mobile App and Portal. These tools can help you stay up to date, connect with OnePath, and track symptoms and health events (depending on your condition) in a secure and private Health Events Log.

Log in to the OnePath Portal or download the OnePath Mobile App using the buttons below:

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If you’re enrolled in OnePath but haven’t activated your online account, you can get started now.